Policies

Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 15 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).

We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

Please note that all package sessions must be redeemed within 6 months from the date of purchase.Unused portions of the packages are non-transferable or non-exchangeable for another time. Failure to use any unused sessions within this timeframe will result in the loss of those sessions.

Retail: We do not offer refunds on products purchased.  Defective products may be exchanged within 14 days for the same product only.

No refunds on Gift Certificate purchases.

At Glow by Vera Salon & Spa  we have a 24 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels/reschedules within 24 hours a cancellation fee of $50 will be applied.

If a client has not shown and/or late canceled/ 3 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 24 hours of the appointment time, the amount paid will be credited for future services at Glow by Vera Salon & Spa.

If a client uses a credit card with insufficient funds for the cancellation policy, your $50 cancellation fee will be added to your next service.

We respect our Providers’ time as they are booked out weeks to months ahead. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This will allow the Glow’s team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.